This Privacy Policy explains how ace666 collects, processes, stores, and protects your personal data. Please read it carefully before using the platform.
All personal and financial data collected by ace666 is encrypted at rest and in transit using industry-standard 256-bit TLS/SSL protocols. Your information is never stored in plain text.
ace666 does not sell, rent, or trade your personal data to third-party marketing companies. Data shared with partners is limited strictly to what is required to operate the platform and comply with legal obligations.
You have the right to access, correct, and request deletion of your personal data held by ace666. Submit requests via our support team and we will respond within 30 days in accordance with applicable law.
ace666 applies data minimisation principles — we collect only the personal data that is necessary for the purposes outlined in this Policy. We do not collect data speculatively or for purposes beyond those stated.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Data is securely deleted or anonymised once retention periods expire.
In the unlikely event of a data breach affecting your personal information, ace666 will notify affected users and relevant authorities within the timeframes required by applicable data protection regulations.
This Privacy Policy ("Policy") describes how ace666 ("ace666", "we", "us", "our") collects, uses, discloses, and safeguards your personal information when you access or use the ace666 platform at ace666.app ("Platform"). By using the Platform, you consent to the data practices described in this Policy. This Policy is incorporated into and forms part of the ace666 Terms & Conditions.
ace666 takes the privacy of its users seriously. This Policy applies to all persons who access the ace666 platform, whether as registered account holders or as visitors who have not yet created an account. It applies across all ace666 services, including the casino, sportsbook, slots, and any associated mobile applications.
The ace666 platform is operated for users in Malaysia and other jurisdictions where its services are lawfully accessible. This Policy is written in English, which is the governing language for all privacy-related matters. References to "personal data" or "personal information" mean any information that identifies or could reasonably identify you as an individual.
For the purposes of applicable data protection legislation, ace666 is the data controller in respect of the personal data it collects and processes through the Platform. As data controller, ace666 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
Questions or requests regarding your personal data should be directed to the ace666 Data Protection contact, reachable via the support team at [email protected].
ace666 collects personal data through several channels. The categories of data collected depend on how you interact with the Platform:
When you create an ace666 account, we collect: full legal name; date of birth; nationality; residential address (including postcode); email address; mobile phone number; and chosen username and password (password stored in hashed form only).
To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, ace666 may collect copies of government-issued identification documents (such as Malaysian MyKad, passport, or equivalent), proof of address documentation, and in some cases, selfie photographs for liveness verification.
When you make deposits or withdrawal requests, ace666 collects transaction records, payment method details (bank account identifiers, e-wallet IDs such as Touch 'n Go eWallet or Boost), and associated transaction amounts in MYR. Full card numbers, CVV codes, and banking passwords are never stored by ace666.
ace666 automatically collects technical information when you access the Platform, including: IP address; device type and operating system; browser type and version; session duration and timestamps; pages and games accessed; bet history; and referral source where applicable.
If you contact ace666 support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.
ace666 applies strict data minimisation. We do not collect sensitive special category data (such as racial or ethnic origin, political opinions, or health data) except where specifically required by responsible gaming obligations (for example, information shared voluntarily in relation to self-exclusion or problem gambling support).
ace666 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Identity verification and fraud prevention | KYC data, financial data, usage data |
| AML compliance and regulatory reporting | KYC data, financial data, transaction records |
| Providing customer support | Registration data, communications data |
| Platform security and abuse prevention | Usage data, technical data |
| Personalising the gaming experience | Usage data, bet history |
| Responsible gaming monitoring | Usage data, bet history, communications data |
| Sending promotional communications (with consent) | Email address, mobile number |
| Compliance with legal obligations | All categories as required |
ace666 processes your personal data on the following legal bases:
6.1 The ace666 Platform uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, maintain your logged-in session, remember your preferences, and analyse Platform usage patterns.
6.2 Essential Cookies are strictly necessary for the Platform to function and cannot be disabled. They include session authentication tokens and security cookies.
6.3 Analytics Cookies help ace666 understand how users interact with the Platform — which games are most popular, how long sessions last, and where users encounter difficulty. This data is aggregated and does not identify individual users.
6.4 Preference Cookies store your selected language, display settings, and other personalisation choices.
6.5 You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality, including your ability to maintain a logged-in session.
ace666 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:
8.1 ace666 operates globally and some of our service providers and infrastructure partners are located outside Malaysia. Your personal data may therefore be transferred to and processed in countries other than Malaysia.
8.2 Where personal data is transferred internationally, ace666 ensures that appropriate safeguards are in place — such as standard contractual clauses or the recipient country being determined to provide an adequate level of data protection — to protect your data in accordance with this Policy.
8.3 By using the ace666 Platform and agreeing to this Policy, you consent to the transfer of your personal data as described in this section.
9.1 ace666 retains personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary for legitimate business purposes (including resolving disputes and enforcing our agreements).
9.2 Financial transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of your account, in compliance with AML regulatory requirements applicable under ace666's gaming licence.
9.3 Communications data (live chat and email records) are retained for two (2) years for quality assurance and dispute resolution purposes, after which they are securely deleted.
9.4 Upon account closure, ace666 will anonymise or delete personal data that is no longer required to be retained, within a reasonable period following the expiry of the applicable retention period.
Depending on your location and applicable law, you may have the following rights in respect of your personal data held by ace666:
To exercise any of these rights, contact the ace666 support team at [email protected]. We will respond within 30 days of receiving a verifiable request. We may ask you to verify your identity before processing any request.
11.1 ace666 implements technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit TLS/SSL encryption for all data in transit, encrypted storage for data at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and multi-factor authentication requirements for administrative systems.
11.2 Notwithstanding these measures, no method of internet transmission or electronic storage is completely secure. ace666 cannot guarantee absolute security but commits to maintaining industry-standard protections and to promptly addressing any identified security vulnerabilities.
11.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ace666 will notify affected users and relevant authorities in accordance with applicable notification requirements.
12.1 The ace666 Platform is strictly intended for users aged 21 years and above. ace666 does not knowingly collect personal data from persons under the age of 21.
12.2 If ace666 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.
12.3 If you are a parent or guardian and believe that your child has registered on the ace666 platform, please contact our support team immediately at [email protected].
13.1 With your consent, ace666 may send you promotional communications by email or SMS regarding new games, promotions, bonuses, and platform updates relevant to Malaysian players.
13.2 You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; (b) replying STOP to any marketing SMS; or (c) updating your communication preferences in your ace666 account settings.
13.3 Opting out of marketing communications will not affect transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, or security alerts.
13.4 ace666 will not send marketing communications to accounts that have activated a self-exclusion.
14.1 ace666 may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the Policy was last revised.
14.2 Where changes are material, ace666 will provide notice to registered users via the email address on file, or by displaying a prominent notice on the Platform prior to the changes taking effect.
14.3 Continued use of the ace666 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should cease using the Platform and close your account.
For all privacy-related enquiries, data subject access requests, or concerns about how ace666 handles your personal data, please contact us:
Data Protection Enquiries:
Email: [email protected]
Live Chat: Available 24/7 on the ace666 Platform
We aim to respond to all data protection requests within 30 calendar days. Complex requests may take longer, in which case we will acknowledge receipt and provide an estimated response timeline.
Your personal data is handled with the same care we bring to your gaming experience — securely, transparently, and always in your interest. ace666 is Malaysia's trusted platform for online casino and sports betting. 21+ only.
Internationally licensed · Data protected · 21+ only